Hospitality Industry Secrets, Tips, Tonics, Remedies, Scams and Medicines

Here are some samples from our FREE e-mail newsletter of Hospitality Industry Secrets, Tips, Tonics, Remedies, Scams and Medicines. Sign up here to receive more.

Secrets

Dr Max’s hospitality industry secret about Cadbury Schweppes (23-Aug-1998)

Dr Max' hospitality industry secret about Baker & McKenzie's 50th Anniversary (24-Aug-1998)

Dr Max's hospitality industry secret about Amway (11-Oct-1998)

Dr Max's hospitality industry secret about Coca Cola (15-Nov-1998)

Dr Max's Christmas Secret about Santa Claus! (23-Dec-1998)

Dr Max's hospitality industry secret about the University of California (05-Jan-1999)

The Doctor needs help! (20-Jan-1999)

Dr Max's hospitality industry secret about Microsoft (21-Feb-1999)

Dr Max's hospitality industry secret about Bethlehem Steel's 100th birthday (03-Apr-1999)

Dr Max's hospitality industry secret about America's oldest Brewery (15-May-1999)

Dr Max's hospitality industry secret about the Caterpillar opportunity (27-Jun-1999)

Dr Max's hospitality industry secret about Bank of America (31-Jul-1999)

Dr Max's Hospitality Jungle (01-Aug-1999)

Dr Max's hospitality industry secret about AVON (05-Sep-1999)

Dr Max's hospitality industry secret about Budget Rent a Car (17-Oct-1999)

Dr Max's hospitality industry secrets from the #1 hotel in the world (31-Oct-1999)

Dr Max's hospitality industry remedy about raising money for charity (07-Nov-1999)

Dr Max's hospitality industry secrets from India (28-Nov-1999)

Dr Max's Christmas message (24-Dec-1999)

Dr Max's hospitality industry 'Year 2000' secrets (03-Jan-2000)

Dr Max's Hospitality industry medicine (a good laugh) about computer gender (06-Feb-2000)

Dr Max's Hospitality Industry Secret about Bell Atlantic's 130th Anniversary (13-Feb-2000)

Dr Max's hospitality industry secret about Mazda Motor Corporation (26-Mar-2000)

Dr Max's hospitality industry secret about GE (28-May-2000)

Dr Max's hospitality industry secret about Shell Oil's 100th Anniversary (09-Jul-2000)

Take 2...Dr Max's hospitality industry secret about Shell Oil's 100th Anniversary (09-Jul-2000)

Dr Max's hospitality industry remedy taken from 'The Alchemists' (31-Jul-2000)

Dr Max's hospitality industry secrets from the USA (07-Aug-2000)

Dr Max's hospitality industry secret about the 80th Anniversary of the world's second oldest airline (04-Sep-2000)

Dr Max's hospitality industry tip about 'hire tough and manage easy' (10-Sep-2000)

Dr Max's hospitality industry secret found on Malaysian Airlines (22-Oct-2000)

Dr Max's hospitality industry tip about 'the customer' from The Netherlands (29-Oct-2000)

Dr Max's hospitality industry secret about BP's 100th Anniversary in 2001 (11-Nov-2000)

Dr Max's hospitality industry remedy about those 'interrupting' telephone calls (26-Nov-2000)

Dr Max’s Maldivian secret about motivating management (17-Dec-2000)

Dr Max's hospitality industry 'knock your socks off' ideas page (13-Jan-2001)

Your hospitality industry secret about Thomas Edison and GE (27-Jan-2001)

Your hospitality industry secret to help create a Teddy Bear's picnic in 2002 (25-Mar-2001)

Your hospitality industry secret to help create a Teddy Bear's picnic in 2002 (26-Mar-2001)

Your hospitality industry secret to help create a Teddy Bear's picnic in 2002 (15-Apr-2001)

Your hospitality industry secret about ICE CREAM and PEPSI (20-May-2001)

Your hospitality industry secret learned in the Camelot Kingdom of Brunei Darussalam (21-Jun-2001)

Your hospitality industry secret about surveys attracting free media (05-Aug-2001)

Hospitality industry secrets you can "see" (01-Sep-2001)

A hospitality secret from Europe (28-Oct-2001)

Your Hospitality Industry Tip - take the lead from President Bush (25-Nov-2001)

Your Hospitality Industry Secret - to save time with your marketing & communications (09-Dec-2001)

Your Hospitality Doctor's seven predictions for 2002 (30-Dec-2001)

A secret to help you become a hospitality 'order maker' (03-Feb-2002)

Your hospitality tip learned from Colin Powell (05-Mar-2002)

Hospitality Secret...it’s the little things…. (19-Mar-2002)

Secrets from the world’s largest hotel chain (22-May-2002)

Secrets from the world’s largest hotel chain (23-May-2002)

How to save time and money interviewing new staff (19-Jun-2002)

Internet ‘think tank’ secrets from Bali (10-Jul-2002)

Marketing YOU on the Internet (31-Jul-2002)

Is your service better than BP’s? (24-Sep-2002)

Amazing discovery…spammers do some good (inadvertently) (04-Dec-2002)

Take a minute to look at your Happy Hours (11-Dec-2002)

Secret to being Runner-up - Best Hotel of the Year (08-Jan-2003)

Hanoi’s “Best Service Hotel Award” Secret (15-Jan-2003)

The secret to developing great memory skills (26-Feb-2003)

Price is the #1 marketing tool…or is it? (05-Mar-2003)

Secrets to analyzing your competitors’ web page (21-May-2003)

“Don’t worry about profits” he said (20-Aug-2003)

Business today is a ‘contact’ sport! (10-Sep-2003)

Learning from Starbucks (11-Nov-2003)

A business opportunity in December (20-Nov-2003)

“Flying” with Wilbur and Orville Wright (26-Nov-2003)

Take Time To Think - in 2004 (06-Jan-2004)

Your river of gold in 2004 (21-Jan-2004)

How to get free publicity in March (03-Feb-2004)

Elections can be big business (10-Feb-2004)

Free Media in March (03-Mar-2004)

**The best example of the worst customer service I’ve ever had** (11-May-2004)

(23-Jun-2004)

**Making your web site work** (23-Jun-2004)

**Are you asking for the order?** (07-Jul-2004)

**A new Hospitality Doctor** (13-Jul-2004)

**Fill up your place on Sisters Day** (27-Jul-2004)

**Showing is better than telling** (08-Sep-2004)

**Teachers’ Day 5th October** (27-Sep-2004)

**Slip streaming on major events** (12-Oct-2004)

**A week ‘made for’ the Hospitality Industry** (26-Oct-2004)

**Marketing without money** (23-Nov-2004)

**How to compete when your competitor seems unbeatable** (19-Jan-2005)

**The Girl in the Bakery** (23-Feb-2005)

**Waiting for the perfect time?** (31-Mar-2005)

**An outstanding EAM** (05-Apr-2005)

**Why is “good hospitality” so spasmodic?** (10-May-2005)

**If you always do what you’ve always done...** (04-Jul-2005)

**A telephone scam you should know about** (19-Jul-2005)

** The ‘secret’ to running a successful hotel** (02-Aug-2005)

**Slipstreaming on the first Tuesday in November** (24-Oct-2005)

**2005 has been the ‘best year ever’ for this Resort** (07-Dec-2005)

**Woe Is Thee If WOW Ain’t Now** (25-Jan-2006)

**What makes an outstanding leader?** (21-Feb-2006)

**Oh dear, oh dear - it has happened again!** (22-Mar-2006)

**Complimentary vouchers for your Bistro/Restaurant** (18-Jul-2006)

**How much do you spend on your best customers each year?** (16-Oct-2006)

**What makes an outstanding leader?** (13-Nov-2006)

**Innovative Chefs on the Seven Seas Mariner** (04-Dec-2006)

**I’ve been observing experts in ‘add on’ selling** (18-Jan-2007)

**The best Internet marketing idea I’ve ever been involved with…** (07-Feb-2007)

** French passion for hospitality** (15-Mar-2007)

**The value of a Network** (19-Apr-2007)

**Internet changes wedding protocol** (06-Jun-2007)

**Is that how they do coffee art?** (03-Jul-2007)

**Researching Generation Y** (16-Aug-2007)

**Do you know about Slipstream marketing?** (10-Sep-2007)

**Innovative idea in Italy** (30-Sep-2007)

**The secrets of a German hotel professional** (11-Oct-2007)

**Turning a hobby into a business** (01-Nov-2007)

**Using the KISS principle for innovative décor** (12-Nov-2007)

**The secret to ‘staying in front’ of your customers** (12-Dec-2007)

**How to be the best you can possibly be** (22-Jan-2008)

**How to delete DOWN days in 2008** (30-Jan-2008)

**A Minute with Max and Gavin Faull** (04-Feb-2008)

**Washington DC Hotel wins TravelCLICK award** (12-Feb-2008)

**Serge Zaalof - from the Jumeirah Group - an outstanding Hotelier** (25-Feb-2008)

**A look into the future - with futurist Craig Rispin** (10-Mar-2008)

**An interesting idea you might want to adapt** (23-Apr-2008)

**Three amazing women** (28-Apr-2008)

**A minute with Fritz Gubler** (06-May-2008)

**Great grand and famous hotels** (03-Jun-2008)

**"Hotel business is booming here,”** says Mac (08-Jul-2008)

**Secrets from Oman** (15-Jul-2008)

** Starbucks – thinking outside the cup** (05-Aug-2008)

**Two interesting ideas I saw at a trade show** (03-Sep-2008)

Tips

Dr Max's hospitality industry tip about building bigger Tips (23-Aug-1998)

Dr Max’s hospitality industry tip about boosting weekend occupancy (29-Aug-1998)

Dr Max's hospitality industry tip learned in Hong Kong (18-Oct-1998)

Dr Max's hospitality industry "Tip 2" about getting more tips (23-Nov-1998)

Dr Max's hospitality industry tip about News Releases (10-Jan-1999)

Dr Max's hospitality industry tip - business opportunities in March (28-Feb-1999)

Dr Max's hospitality industry tip about Coca Cola Day (11-Apr-1999)

Dr Max's hospitality industry tip about restaurants offering value in Hong Kong (22-May-1999)

Dr Max's hospitality industry tip on advertising colors (04-Jul-1999)

Dr Max's hospitality industry tip about using the secrets we send (11-Sep-1999)

Dr Max's hospitality industry tip for mobile/cell phone security (25-Oct-1999)

Dr Max's hospitality industry tip about keeping current (05-Dec-1999)

Dr Max's hospitality industry tip about keeping current (06-Dec-1999)

Dr Max's hospitality industry tip about the Doctor's Diagnosis and Discussion Room (08-Jan-2000)

Dr Max's mistake (08-Jan-2000)

Dr Max's hospitality industry tip about avoiding 'quiet' Tuesday nights (03-Apr-2000)

Dr Max's hospitality marketing tip about I LOVE YOU (16-May-2000)

Dr Max's hospitality industry tip about a clever Washington cab company (04-Jun-2000)

Dr Max's Hospitality Industry tip about hotels specializing in Internet access (17-Jul-2000)

A bonus Hospitality Industry tip about the Internet (20-Jul-2000)

Dr Max's Hospitality Industry Tip about new technology (22-Aug-2000)

Dr Max’s hospitality industry tip about ‘slipstreaming’ on an Icon (08-Oct-2000)

Dr Max's hospitality industry tip about using the BP 'secret' (18-Nov-2000)

Dr Max's hospitality industry tip about mobile phone security (07-Jan-2001)

Dr Max's hospitality industry tip about mobile phone security….Take 2 (07-Jan-2001)

Dr Max's hospitality industry tip about mobile phone security….Take 3 (07-Jan-2001)

Your weekly hospitality industry marketing tip - found at Calgary (Canada) airport (20-Jan-2001)

Your hospitality industry tip to help defuse an aggressive situation (11-Mar-2001)

Your hospitality industry tip about using the web to recruit staff (22-Apr-2001)

Your hospitality industry tonic about TIME (28-Apr-2001)

Your hospitality tip about writing effective e-mails to market you and your business (27-May-2001)

Your hospitality industry tip about brevity (30-Jun-2001)

Your hospitality industry tip about simple gestures (19-Aug-2001)

Advice from the world’s hospitality industry professionals to help in tough times ahead (22-Sep-2001)

Innovative Hotel "Check in - Check out" tip from New Zealand (11-Nov-2001)

A basic skill (a tip) for every hospitality industry worker (18-Nov-2001)

What we learn, after we know it all…is what counts! (06-Jan-2002)

An outstanding hospitality marketing tip from Honduras (13-Jan-2002)

A WOW of an idea from the Rangali Hilton in the Maldives. (20-Jan-2002)

A tip to get you 'free media' in February (10-Feb-2002)

Your hospitality tip about communicating in a foreign language (24-Feb-2002)

“Playing The Ball” at the Seattle Super Summit (15-May-2002)

A tip on getting repeat business (24-Jul-2002)

An idea designed to appeal to women customers (21-Aug-2002)

The best form of marketing known to man (and women too!) (28-Aug-2002)

More on WOM advertising (04-Sep-2002)

Do little things really mean a lot? (18-Sep-2002)

A $10,000 credit card scam – Ouch! (02-Oct-2002)

Chef Tom is staying TOM! (23-Oct-2002)

50 Ways to WOW Your Guests (22-Jan-2003)

Another ‘WOW’ way to introduce your staff (05-Feb-2003)

It’s that ‘Word Of Mouth’ marketing again (19-Feb-2003)

Lighting the fire of motivation (12-Mar-2003)

Turning the spark of motivation into a bushfire (19-Mar-2003)

Insight from India on “Motivation” (02-Apr-2003)

Will you help my son? (07-May-2003)

Brevity is beautiful (28-May-2003)

Benefit By Brainstorming (BBB Principle) (04-Jun-2003)

Show them the money (11-Jun-2003)

Is everyone on your team ‘selling’ ? (19-Jun-2003)

Handy Hint Books about Hospitality (25-Jun-2003)

My priority is YOU (30-Jul-2003)

My priority is YOU (30-Jul-2003)

(27-Aug-2003)

Bouncing back after challenges (27-Aug-2003)

Did you consider everything? (24-Sep-2003)

A marketing idea from Germany (01-Oct-2003)

The business of the basics! (15-Oct-2003)

Carpe Diem – Seize the day (19-Dec-2003)

This entrepreneurial Singaporean *seized the day* (14-Jan-2004)

About the virus jamming your e-mail in box (28-Jan-2004)

(17-Feb-2004)

How long since you said **Thank you** (18-Feb-2004)

Clever idea for Mother In Law Day (24-Feb-2004)

**Standing out from the herd on Virgin Airlines** (30-Mar-2004)

**Standing out from the herd #2** (06-Apr-2004)

**Preparing for the Athens Olympics** (04-May-2004)

**Another great marketing idea for quite nights** (18-May-2004)

**Yet another great ‘quiet night’ promotion** (25-May-2004)

**Like $50,000 worth of ‘free media’ this year?** (09-Jun-2004)

**Will you celebrate ‘Parent’s Day’ at your place?** (16-Jun-2004)

**Are you planning to celebrate Grand Parents' Day at your place?** (25-Aug-2004)

**So this is what ‘partnering’ is all about** (21-Oct-2004)

**Swiss-Belhotel International Female GM shows the way** (16-Nov-2004)

**Are you focusing on the LCV?** (02-Dec-2004)

**Create business with Xmas wrapping paper** (07-Dec-2004)

**2005 will be the ‘Year of the Internet’** (11-Jan-2005)

**Standing out from the herd** (31-Jan-2005)

**Are you ‘telling’ everyone about your product?** (08-Feb-2005)

**Are you getting extra mileage from these e-mails?** (09-Mar-2005)

(15-Mar-2005)

**An ‘identity theft’ scam you should know about** (16-Mar-2005)

**A very topical marketing idea** (18-Apr-2005)

**Matthew saves BIG on beer glasses** (02-May-2005)

**Using a stuffed toy as a marketing tool** (23-May-2005)

**Sometimes you should wait to cool down!** (20-Jun-2005)

**Tips about tipping** (27-Jun-2005)

**How to stop “um’img and ah’ing” when speaking** (25-Aug-2005)

**Interesting new hotel idea** (14-Sep-2005)

**How to ‘switch off’ at the end of your day** (16-Nov-2005)

**Do you get _butterflies_ when you have to speak in public?** (14-Dec-2005)

**I expect to learn a lot this week** (01-Feb-2006)

**A ‘swear word’ has become a great marketing tool** (14-Mar-2006)

**What are you famous for?** (05-Apr-2006)

**The Bearded Dragon Hotel is famous for….** (12-Apr-2006)

**Never again in our life time!** (26-Apr-2006)

**Upselling – the easy path to increasing sales** (27-Jun-2006)

**What goes around comes around** (27-Aug-2006)

**Bonjour from France** (22-Feb-2007)

**Sending useful information** (09-May-2007)

**Lessons from my Dad** (26-Jun-2007)

**Follow up on Generation Y** (27-Aug-2007)

**When policies replace common sense** (07-Apr-2008)

(01-Jul-2008)

**Be famous for something** (02-Jul-2008)

** Starbucks brings back memories of James Fix** (30-Jul-2008)

**Can we meet in Switzerland, Oman or UAE?** (11-Aug-2008)

**Matt Coorey does not waste an opportunity** (25-Aug-2008)

Tonics

Dr Max's hospitality industry tonic re staff Business Cards (23-Aug-1998)

Dr Max’s hospitality industry tonic to improve your day (06-Sep-1998)

Dr Max's hospitality industry tonic about creative thinking (26-Sep-1998)

Dr Max's hospitality industry tonic about "different" Christmas gifts (30-Nov-1998)

Dr Max’s hospitality industry tonic about the 4 T Principle (the firstT) (18-Jan-1999)

Dr Max's hospitality industry tonic for when you're having a bad day (08-Mar-1999)

Dr Max's hospitality industry motivational tonic about Coca Cola (17-Apr-1999)

Dr Max's hospitality industry motivational tonic about Thomas Edison (29-May-1999)

Dr Max's hospitality industry tonic about the people we meet (10-Jul-1999)

Dr Max's hospitality industry tonic about Chicken Soup For The Soul (26-Sep-1999)

Dr Max's hospitality industry tonic about 'listening' (12-Dec-1999)

Dr Max's hospitality industry tonic about 'listening' at Christmas (13-Dec-1999)

Dr Max's Christmas message (24-Dec-1999)

Dr Max's Christmas message (24-Dec-1999)

Dr Max's hospitality industry tonic - a question from Stu! (16-Jan-2000)

Dr Max's hospitality industry tip about capitalising on leap year (20-Feb-2000)

Dr Max's hospitality industry tonic to motivate ourselves (27-Feb-2000)

Dr Max's hospitality industry tonic about 'Smile Power' (09-Apr-2000)

Dr Max's hospitality industry tonic about the power of a 'thank you' (11-Jun-2000)

Dr Max's hospitality industry tonic about the importance of remembering names (23-Jul-2000)

Dr Max's hospitality industry tonic from the Sydney Olympics (24-Sep-2000)

Dr Max's hospitality industry tonic about the Boomerang Principle (04-Nov-2000)

Dr Max's hospitality industry tonic about Staff Manuals (02-Dec-2000)

Dr Max's Hospitality Industry message at Christmas 2000 (24-Dec-2000)

Dr Max's hospitality industry tonic to bring perspective to 'bad days' in 2001 (30-Dec-2000)

Your hospitality industry tonic about how to effectively deliver your message (04-Feb-2001)

Your hospitality industry tonic about TIME (28-Apr-2001)

Your hospitality industry tonic about TIME (28-Apr-2001)

Your hospitality industry tonic about TIME (29-Apr-2001)

Your hospitality industry tonic to help you think big and act quickly (10-Jun-2001)

Your hospitality industry tonic from Vietnam and Brunei (23-Jun-2001)

Your hospitality industry motivational tonic from John F Kennedy (08-Jul-2001)

Your hospitality industry tonic - “We will get through the tough times.” (29-Sep-2001)

A Hospitality Tonic from New Zealand (21-Oct-2001)

Your Hospitality Doctor's Christmas suggestion (21-Dec-2001)

Hospitality tonic learned from a ‘funny looking’ guy (26-Mar-2002)

Last Tuesday was a ‘bad day’ (03-Apr-2002)

Hospitality advice from Elvis Presley (23-Apr-2002)

A sad moment for the world’s hospitality industry (08-May-2002)

The importance of a ‘thank you’ (07-Aug-2002)

Warm welcome from the Radisson Plaza (30-Oct-2002)

Little things mean a lot (13-Nov-2002)

Giving back to the community – everybody wins (26-Mar-2003)

Will you speak at my funeral? (15-Apr-2003)

The Shangri La...is now in "Shangri La" (09-Jul-2003)

Hire ‘attitude’ and teach ‘skills’ (16-Jul-2003)

Did you get full value out of my e-mail to you last week? (23-Jul-2003)

**Motivation from the Athens Olympics** (17-Aug-2004)

**Learning from ‘failing’ at the Olympics** (01-Sep-2004)

**Thank you and Happy Christmas** (21-Dec-2004)

**The good, the bad and the ugly** (04-Jan-2005)

**How long since you said “Congratulations?”** (01-Mar-2005)

**Hooray for Little Colin** (09-Aug-2005)

**America needs help…but…** (02-Sep-2005)

**A sleepover with 499 of your closest friends!** (20-Sep-2005)

**A gift for you at New Year** (01-Jan-2006)

**The passion and purpose of Steve Irwin** (27-Sep-2006)

**This e-mail could save a teenager’s life** (09-Oct-2006)

**Are you listening this Christmas?** (21-Dec-2006)

** You have a month to live - the Doctor said.** (17-Feb-2008)

**Meet Alice Gruzman from Kingsleys** (26-Mar-2008)

**Will you help us save a teenager's life?** (10-Jun-2008)

**Ahhhh - a ‘new’ idea at check out time** (23-Jun-2008)

Remedies

Dr Max's hospitality industry remedy to give you an "Elephant" memory for names (23-Aug-1998)

Dr Max’s hospitality industry remedy - a lesson from Ray Kroc (13-Sep-1998)

Dr Max's hospitality industry remedy learned from the Womens Club (24-Oct-1998)

Dr Max's hospitality industry remedy about building a data base (06-Dec-1998)

Dr Max's hospitality industry remedy about improving your memory (24-Jan-1999)

Dr Max's hospitality industry remedy about Swissotel's one to one marketing (14-Mar-1999)

Dr Max's hospitality industry remedy to build weekend reservations (24-Apr-1999)

Dr Max's hospitality industry remedy to appeal to female clients (07-Jun-1999)

Dr Max's hospitality industry remedy about handling stress (17-Jul-1999)

Dr Max's hospitality industry remedy to stop "Iron" theft (23-Aug-1999)

Dr Max's Hospitality Industry remedy about building Christmas occupancy (19-Sep-1999)

Dr Max's hospitality industry remedy about raising money for charity (07-Nov-1999)

Dr Max's hospitality industry remedy for poor service (19-Dec-1999)

Dr Max's hospitality industry remedy about marketing to people who don't speak your language (23-Jan-2000)

Dr Max's hospitality industry remedy for increasing business from women travelers (04-Mar-2000)

Dr Max's hospitality industry remedy about more efficient Internet searching (16-Apr-2000)

Dr Max's hospitality industry remedy for guest satisfaction from the Jumierah Beach Hotel - Dubai (18-Jun-2000)

Dr Max's additional remedy about those 'interrupting' telephone calls (10-Dec-2000)

Your hospitality industry remedy about making correspondence more effective (11-Feb-2001)

Your hospitality industry remedy for e-mal overload (04-Mar-2001)

Your hospitality industry remedy to help sell YOU (05-May-2001)

Your hospitality industry remedy to quell noisy customers (02-Jun-2001)

Your hospitality industry remedy to quell noisy customers (02-Jun-2001)

Your hospitality remedy from 'Swim with the Sharks' author (15-Jul-2001)

Your hospitality remedy following comments from 'Swim with the Sharks' author (21-Jul-2001)

Your hospitality industry remedy - learn from OPM's and OPE's (25-Aug-2001)

Your hospitality industry remedy following September 11th 2001. (17-Sep-2001)

An apology (14-Oct-2001)

Your hospitality industry tourism remedy from the Australian Government (02-Dec-2001)

Your hospitality industry remedy to increase sales (16-Dec-2001)

Your hospitality industry remedy from Jim Butler and Jack Westergom (27-Jan-2002)

Your hospitality remedy to make you multilingual (17-Feb-2002)

George Bush and Max in Chicago! (29-May-2002)

Writing ‘instantly likeable’ e-mails (26-Jun-2002)

The Secrets of Service (02-Jul-2002)

YOUR “Net” to catch customers is expanding (17-Jul-2002)

Handling the sponsorship requests (14-Aug-2002)

Why Bali? Why? (16-Oct-2002)

One weak link can break the chain (27-Nov-2002)

Last night I had the strangest dream (23-Dec-2002)

A better way to introduce trainee staff (29-Jan-2003)

Are you ‘educating’ or just ‘teaching’ your staff? (12-Feb-2003)

**Help!** (29-Dec-2004)

**You can learn a lot from a bar of soap** (03-Nov-2005)

**You can learn a lot from a pencil** (21-Nov-2005)

Scams

Doctor Max examines a hospitality industry scam in a Japanese Bar (23-Aug-1998)

Dr Max's hospitality industry scam about telephone researchers (20-Sep-1998)

Dr Max's hospitality industry scam - An Internet gaming scam (31-Oct-1998)

Dr Max's hospitality industry scam about Internet advertising (13-Dec-1998)

Dr Max's hospitality industry scam…..the .99c retail price trap (08-Feb-1999)

Dr Max's hospitality industry scam about venture capital (21-Mar-1999)

Dr Max's hospitality industry scam about bad cheques (01-May-1999)

Dr Max's hospitality industry scam from Ireland (12-Jun-1999)

Dr Max's hospitality industry scam about 'easy money' in South Africa (24-Jul-1999)

Dr Max's hospitality industry scam working in New Zealand Restaurants (03-Oct-1999)

Dr Max's hospitality industry scam about credit card fraud (14-Nov-1999)

Dr Max's hospitality industry credit card scam with a Palm Pilot (29-Jan-2000)

Dr Max's latest hospitality industry scam about credit cards (12-Mar-2000)

Dr Max's hospitality industry scam about telephone fraud (30-Apr-2000)

Dr Max's hospitality industry scam that targets busy cashiers (25-Jun-2000)

Dr Max's hospitality industry scam from Ed Tubel (26-Aug-2000)

Dr Max’s hospitality industry scam from Ireland (15-Oct-2000)

Your hospitality industry tip about a European scam (24-Feb-2001)

A hospitality industry scam about Automatic Teller Machines (12-May-2001)

Your hospitality industry scam as told to me by a 'professional' (12-Aug-2001)

Another Hospitality Industry scam you should be aware of… (08-Sep-2001)

The Keys to the City - A hospitality industry scam (04-Nov-2001)

A hospitality scam you should know about (13-Mar-2002)

Be ‘watchful’ for this scam (16-Apr-2002)

Another internet scam you should know about (20-Nov-2002)

A new scam you should know about (23-Apr-2003)

(14-May-2003)

The inevitable Iraqi ‘free money’ scam (14-May-2003)

Another credit card scam (23-Oct-2003)

**The latest scam you should know about** (17-Mar-2004)

(06-Oct-2004)

**Another scam you should know about** (06-Oct-2004)

**Everything old is new again (in scams)** (09-Mar-2006)

**A very specific hospitality industry scam** (18-Apr-2006)

**The scam capital of the world** (08-Mar-2007)

(31-Jul-2007)

** Great marketing or a grand scam - the jury is out!** (01-Aug-2007)

Medicines

Dr Max's laughter medicine about "technically correct" information (23-Aug-1998)

Dr Max's Hospitality Industry Medicine (a good laugh) and the US Navy (04-Oct-1998)

Dr Max's Hospitality industry medicine (a good laugh) about mermaids (09-Nov-1998)

Dr Max's hospitality industry medicine (a good laugh) about engineers (20-Dec-1998)

Dr Max's Hospitality industry medicine (a good laugh) about Pilots (15-Feb-1999)

Dr Max's Hospitality industry medicine (a good laugh) about "automatic" receptionists (26-Mar-1999)

Dr Max's Hospitality industry medicine (a good laugh) about flying (10-May-1999)

Dr Max's Hospitality industry medicine (a good laugh) (21-Jun-1999)

Dr Max's Hospitality industry medicine (a good laugh) about Coca- Cola learning from Microsoft (28-Aug-1999)

Dr Max’s Hospitality industry medicine (a good laugh) about stress (09-Oct-1999)

Dr Max's Hospitality industry medicine (a good laugh) about E-mail Anonymous (19-Mar-2000)

Dr Max's hospitality industry medicine (a good laugh) about comments from some famous people who would have wished they'd never said them! (21-May-2000)

Dr Max's Hospitality industry medicine (a good laugh) about gender definitions (02-Jul-2000)

Dr Max's Hospitality industry medicine (a good laugh) about the Sydney Olympics (17-Sep-2000)

Your dose of hospitality industry medicine on St Patrick's Day (17-Mar-2001)

Your hospitality industry medicine about a hotel survey (28-Jul-2001)

Hospitality medicine to brighten your week (09-Apr-2002)

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