Hospitality Secret...it’s the little things….

Gordon Rhodes is CEO of South Tweed Bowls Club in NSW, Australia. He recently wrote To me saying “One of my managers (Phil) holidayed in Tasmania recently. He and his wife stayed at the National Park Hotel (1 hr from Hobart). They found it great value and the hosts Robyn & Neal were extremely pleasant and helpful.

“Today (after being back for a month or so) Neal received a package from the hotel. Inside it was an earring his wife had lost, carefully wrapped in bubble-wrap. Phil could not wait to tell me about this and now I’m telling you.

I have always wanted to take my wife and family to Tassie - no prizes for guessing where we will be visiting. It really goes to show how simple things impress people.”

Thanks Gordon. In 2001 I did an interview with Harvey Mackay (author of ‘Swim With The Sharks’ - #1 Best seller in America) and his parting words still ring in my ear “Little things mean a lot...not true, Max. Little things mean everything!”

I wish you a week of attending to the ‘little things”

Max Hitchins - The Hospitality Doctor Marketing, motivation and management magician - http://www.HospitalityDoctor.com

PS Dorothy Wong is a student at Vancouver Community College, Canada. She is looking for help with a query she has posted in the Doctors Diagnosis Room and Discussion Room. Perhaps you might like to check it at http://fsplugins.com/talkback/hitchins and see if you can help her.