Your hospitality industry secret learned in the Camelot Kingdom of Brunei Darussalam

"H e encourages us to soar like kites. He allows us the freedom to think and act for ourselves. He tightens the sting if we get off track and need some change of direction. He is a great boss. Everybody has enormous respect for him." Elizabeth James was describing her boss Hj. Abdul Ghani Hj. Omar to me - the Director of Seameo Voctech in Brunei Darussalam.

So I wanted to know what other secrets this cool, calm, collected and quietly spoken 'man from the East' had tucked away and I arranged to meet with him. "I've began teaching young children then moved to adolescents and then to adults" Hj. Abdul Ghani told me "I've always treated my groups like my extended family and attempted to be a role model. Students, just like staff, need role models more than they need critics."

WOW! Talk about simplifying people management strategies.

This week I'm in Viet Nam to work with my friend Lucien Blanchard and his team at Sunway Hotel in Hanoi. I know this will be another learning experience for me. I'll share it with you next week.

Until then I wish you, good luck, good life and good fun...in 2001

Max Hitchins

The Hospitality Doctor

Marketing, motivation and management magician

http://www.HospitalityDoctor.com

PS. Sorry this e-mail is late. Have had some ISP challenges.....grrrrrrrrrr